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Maintenance FAQs

Please find some commonly asked maintenance questions along with a possible solution. If you are not able to resolve the issue with these quick fixes, please submit your maintenance request below. A member of our staff will be in contact with you within the next 24 hours. If you feel you have an after-hours emergency, please immediately scroll to the bottom of this page and review our, “after hours emergency guidelines”.


My washer has an odor

Make sure washer door is always open when not in use and the seal is clean

My dishwasher has no power

Check switch under the sink to make sure it is turned on.  If this does not work find the breaker in the breaker panel labeled dishwasher and turn it off for 2 minutes.  Once 2 minutes has passed turn the breaker back on and the dishwasher should reset itself.

My dishwasher is not cleaning my dishes

Make sure that the soap dispenser door is not blocked. Also clean the screen at the bottom of the dishwasher.  Thoroughly rinse all dishes before putting them in the dishwasher.

My refrigerator/freezer has condensation inside

Make sure the unit is not fully packed with food. This prevents air circulation which causes condensation to form inside.

My refrigerator is freezing my food or my refrigerator is not working but my freezer is

The drain tube in the unit is plugged or frozen.  Unplug the refrigerator and let sit for 3-4 hours to allow it to thoroughly defrost. Plug back in once time has lapsed.

My dryer is not drying my clothes completely

Make sure the unit is not overloaded.  Ensure the lint filter is clean and vacuum out the area that the lint filter goes into.

My garbage disposal stopped working

Locate the reset button on the disposal underneath the sink or try manually moving it with the wrench provided. (Never stick your hands inside the disposal).


My apartment feels cold

Check batteries in the thermostat and make sure the heat vent louvers are fully open and warm to the touch.

My AC or PTECH has an odor

Remove and clean the filter with warm water

How do I light my fireplace

Remove the lower panel and follow the instructions provided


I lost power to part of my unit

Locate the breaker box and reset the breaker or check GFI outlets

My toilet is overflowing or leaking

Locate the water shut off knob on the unit itself and shut the water off to the toilet.  If plugged, please try plunging first to remove the obstruction.  If you only have one toilet and can’t clear the obstruction, please contact your property manager.

General Maintenance

My smoke detector is beeping

Replace the battery

My garage door will not close

Make sure that the sensors are aligned and nothing is blocking the sensors.  Try replacing the battery inside the remote.

I have burnt out light bulbs in my unit

Per your lease, you are responsible for the replacement of all burnt out light bulbs.

After Hours Emergency Guidelines

Below are examples of situations that might be considered “AN EMERGENCY” and will be acted upon immediately.

  • FIRE ALARM SOUNDING: (if just beeping change the battery) If there is smoke in the building or in your unit call 911 first, then contact your site manager or 920-371-0024.
  • CARBON MONOXIDE ALARM SOUNDING: (If just beeping change the battery)
  • WATER LEAK/FLOOD: that which cannot be contained with a bucket until normal business hours. First turn off the water shut off valve, then contact your site manager. If it is a toilet please see our question and answer list located within “plumbing”.
  • NO HEAT: or heat under 65 degrees

Our normal business hours are M-TH (8-5) F (8-3).  If there is an emergency after these hours, please contact the property manager or 920-371-0024.

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